Study Guide Indonesia 2013

Topics: Geert Hofstede, Cross-cultural communication, Culture Pages: 47 (11061 words) Published: August 16, 2013

Study Guide (BUSS 1056)

Global Experience Professional Development Indonesia Study Tour (SP4 2013) 

Prepared by Dr Tracey Bretag, Course Coordinator

This Study Guide provides an overview of the core components of this course – networking, career planning and intercultural communication – by taking you through each of the allocated Readings and demonstrating how they relate to the learning objectives of the course. As reflection is integral to all that you will do and learn in this course, we begin with two simple readings which ‘set the scene’. Please use the study guide as a means of developing deeper understanding of the central ideas, particularly as you write the Reflective Journal.


Reading 1

Cherniss, C 2000, ‘Emotional intelligence: What it is and why it matters’, Society for Industrial and Organisational Psychology, New Orleans. Pp.1-14.

Pre-reading activity

Consider the following quotation from Goleman, author of the book, Emotional Intelligence (1995):

Emotional intelligence is a different way of being smart. It includes knowing what your feelings are and using your feelings to make decisions in life. It’s being able to manage distressing moods well and control impulses. It’s being motivated and remaining hopeful and optimistic when you have setbacks in working towards goals. It’s empathy; knowing what the people around you are feeling. It’s a social skill – getting along well with other people, managing emotions in relationships, being able to persuade or lead others (cited in O’Neil 1996).

Question for consideration:

1. Do you consider yourself to be an ‘emotionally intelligent’ person? Why/Why not?

2. Do you think it is possible to measure something so intangible?


The idea of ‘non-intellective’ abilities was being discussed as early as 1940 by David Weschler. Following Weschler, researchers began to explore and evaluate ‘non-cognitive’ abilities, particularly in relation to leadership. Salovey and Mayer first coined the term ‘emotional intelligence’ in 1990, describing it as:

…a form of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.

Salovey and Mayer conducted research on emotional intelligence to determine its effect on an individual’s ability to handle complex and changing situations. Ongoing research has indicated that traditional tests of cognitive intelligence (such as IQ tests) are not accurate predictors of job performance or success generally. According to a study by Snarey and Vaillant (1985), the most important factor for success in life was “childhood abilities such as being able to handle frustration, control emotions, and get along with other people”. Research by Feist and Barron (1996) also indicated that “social and emotional abilities were four times more important than IQ in determining professional success and prestige”.

More recent research suggests that cognitive and non-cognitive abilities are inter-related, with emotional skills actually improving cognitive functioning.

Examples of research on emotional intelligence:

Schulman 1995: ‘Learned optimimism’ refers to the causal attributions that people make when confronted with failure or setbacks. Optimists regard setbacks as specific, temporary and caused by external factors. Optimists generally outperform pessimists and having optimism is a better predictor of grades than traditional aptitude tests.

Lusch & Serpkenci 1990: The ability to handle stress is important for success.

Barsade, 1998: ‘The ripple effect’ – cheerful people have a positive effect on group dynamics.

Bachman 1988: Effective leaders are warmer, more outgoing, emotionally expressive, dramatic and social.

Rosenthal 1977: People who are best at...

References: English, L. (2002). Third space: Contested space, identity and international adult education. Paper presented at the CASAE/ACEEA 21st Annual Conference: Adult Education and the Contested Terrain of Public Policy, Toronto, 30 May- 1 June.
Hannula, M. (2001). Third space: Merry-go-round of opportunity. Kiasma Magazine 12 (1). Available: [2004, 22 September].
Reading 1
De Janasz, Dowd, K, & Schneider, B, 2006, Chapter 16: Networking and Mentoring, in Interpersonal skills in organisations, 2nd Edn, McGraw-Hill, Sydney.
The following quotation from De Janasz et al (2006) summarises the chapter well:
Networking to find a job or change careers
According to de Janasz et al (2006, p
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