case analysis

Topics: Cross-cultural communication, Communication, Magic: The Gathering sets Pages: 32 (5943 words) Published: October 23, 2013

Business Communication
2 credits
August 20, 2013 to October 8, 2013
Tuesdays 9AM to 12 PM

Fall I
Baltimore Harbor Campus

Kathleen Day, MS, MBA

Contact Information
Office: 100 International Drive (13th Floor), Baltimore, MD 21202-1099 E-mail Address:

Office Hours
By appointment

Required Texts:
Browne, M. N. & Keeley, S. M. (2012). Asking the right questions: A guide to critical
thinking, 10th Edition. Englewood Cliffs, NJ: Pearson/ Prentice Hall. Munter, M. (2013). Guide to managerial communication, 10th Edition. Upper Saddle River,
NJ: Pearson/ Prentice Hall.
Reynolds, Garr (2008). Presentation Zen: Simple Ideas on Presentation Design and Delivery. New Riders, a division of Pearson Education.

Optional, but strongly encouraged:

•Strunk, Jr., William and White, E.B. (2000, 1979). The Elements of Style, Fourth Edition. ALLYN & BACON, a Pearson Education Company, Needham Heights, Massachusetts, 02494. •Truss, Lynn (2003). Eats, Shoots & Leaves: The Zero Tolerance Approach to Punctuation. Gotham Books, A division of Penguin Group.

Articles and Chapters available through Blackboard:
Goodman, Peter S. (August 21, 2010). In Case of Emergency, What Not To Do. New York Times.

Munter, Mary (1993, May-June). Cross-cultural communication for managers. Business Horizons.
O’Rourke, James (2012). Management communication: A case-analysis approach, 5th
Edition. Upper Saddle River, NJ: Prentice Hall. Chapters 1, 2, and 6. Ritter, Brad, and Ritter, Janet (2006, December). Crisis communication: Taking center stage
with confidence. Government Finance Review.
Schein, Edgar H. (1990, Feb.). Organizational culture. American Psychologist, Vol. 45,
No. 2, pp. 109-119.
Tannen, Deborah (1990/2001). You just don’t understand: Women and men in
conversation. New York, NY: Oxford University Press. Chapter 1. Trompenaars, Fons, & Hampden-Turner, C. (1998). Riding the Waves of Culture,
2nd Edition. New York: McGraw-Hill. Chapters 1-5 & pay-for-performance case. Weiner, David (2006, March/April). Crisis communications: Managing corporate reputation
in the court of public opinion. Ivey Business Journal. (and other related articles)

Blackboard Site
A Blackboard course site is set up for this course. Each student is expected to check the site throughout the semester as Blackboard will be the primary venue for outside classroom communications between the instructors and the students. Students can access the course site at Support for Blackboard is available at 1-866-669-6138.

Course Evaluation
As a research and learning community, the Carey Business School is committed to continuous improvement. The faculty strongly encourages students to provide complete and honest feedback for this course. Please take this activity seriously because we depend on your feedback to help us improve so you and your colleagues will benefit. Information on how to complete the evaluation will be provided towards the end of the course.

Disability Services
Johns Hopkins University and the Carey Business School are committed to making all academic programs, support services, and facilities accessible. To determine eligibility for accommodations, please contact the Carey Disability Services Office at time of admission and allow at least four weeks prior to the beginning of the first class meeting. Students should contact Rachel Hall in the Disability Services office by phone at 410-234-9243, by fax at 443-529-1552, or email:

Important Academic Policies and Services
Honor Code
Statement of Diversity and Inclusion
Carey Writing Center
Inclement Weather Policy
Students are strongly encouraged to consult the Johns Hopkins Carey Business School Student Handbook and Academic Catalog and the School...

Citations: Example: (Doe, 2006, p.3)
(Doe & Smith, 2006, p.3)
(Doe, n.d., p.3)
(Doe, 2006, para
Johnson, B.T., & Eagly, A. H. (1989). Effects of involvement in persuasion: A meta-
Aaron, J. E. (2009). The Little Brown Compact Handbook, Seventh Edition. New York,
NY: Little Brown.
Hacker, D. (2010). A Writer’s Reference, Seventh Edition. Boston: Bedford St. Martin’s.
O 'Conner, P
Strunk, W. Jr., White, E. B. (2011). Elements of Style, Updated 2011 Edition. Needham
Heights, MA: Allyn & Bacon
Williams, J. M., and Colomb, G. (2010). Style: Ten Lessons in Clarity and Grace, Tenth
Zinsser, W. (2006). On Writing Well 30th Anniversary Edition. New York, NY: Harper Collins.
Books on Research Writing and Style Guidelines
American Psychological Association (2010)
Chicago Manual of Style, 16th Edition (2010). Edited by the University of Chicago Press
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