University of Phoenix Material
Cross-Cultural Communication Matrix
Cross Cultural Communication
| Preferred communication style
| Non-verbal communication practices
| Business communication norms
| Strategies to increase cross-cultural communication
| Pakistan, Middle East
| Tend to have a mix of direct and indirect communication. Humor between individuals is usually only used when a relationship has been established. Communication styles depend greatly on the seniority of hierarchy of families and age.
| Direct eye contact only among equals or to lower members of a hierarchy. People of the same gender can touch, but touching of the opposite sex is extremely sensitive. In certain areas, dress for women is very formal and they are required to cover their faces in public at all times, especially if they are married.
| Normally start meetings about each other’s families out of courtesy and to show that they care about one another. It is often considered rude to bluntly say “no” to anything, so business men will search for substitutes to appease there business partners.
| Pakistan: It’s a benefit that they tend to have a mix of direct and indirect communication strategies, so people are able to use what communication best suites the situation or business at hand. Seniority is of the most importance and held in the highest respect for business and the workplace.South Korea: The formal communication that had come to be expected by this culture is to be taken very seriously and adhered to when doing business. It’s important for especially visitors conducting business to know this and important details like hand gestures to be used, and not used.Perth: It’s important for visitors conducting business not to seem to up-tight or formal when speaking to others. Face-to-face communication is preferred, along with a relaxed atmosphere. These tools will help to assist in developing healthy, productive working relationships.
| South Korea, Asia
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