Topics: Culture, UCI race classifications, Tour de Georgia Pages: 5 (1029 words) Published: July 17, 2013
Business Communication II

Week 2 International Communication Lecture outline A. Background to intercultural communication B. How to communicate with other cultures Introduction Importance of learning intercultural communication. A. Background to intercultural communication 1. What is culture? Definition and cultural factors that effect communication. Difference between culture, sub-culture and intercultural communication. 2. Identifying cultural differences: social values, cultural context, role & status, decision making methods, social norms of behavior, timeliness, personal space, body language and ethical considerations. 3. Language issues Different languages, different versions of English in different cultures and different standards of fluency. 4. Ethnocentricism B. Communicating with other cultures Learning about other cultures, intercultural negotiations, intercultural written communications, intercultural oral communication.


Business Communication II

Week 4 Resumes and letters of application Lecture outline: 1 1.1 1.2 2 2.1 2.2 2.3 Thinking about your career What can you offer the employer: functional skills, education & experience, & personality traits Deciding what you want: work goals, personal goals & work environment goals Writing a resume Facts and fallacies about resumes Styles of resume: chronological, functional and targeted. Contents of a resume: Name and address, career objective, education, work experience, relevant skills, activities and achievements & personal data. Tips to writing resumes Writing application letters Contents of application letters: AIDA plan 3.1 Format of solicited application letters: Getting attention in the opening, summarise key selling points in the middle and ask for specific action in the close. Format of solicited application letters: The reason for writing in the opening, summarise key selling points in the middle and ask for specific action in the close. Other employment messages: Job inquiry letters, application forms, application follow-ups.

2.4 3




Business Communication II

Week 5 Interviews for employment Lecture outline: 1 1.1 1.2 1.3 1.4 The interviews process The sequence of interviews: preliminary screening interview and subsequent interviews Types of interviews: directed, open-ended & stress interview Pre-employment testing Information elicited in the interview

1.4.1 What employers look for the applicant’s job qualifications (work experience, academic qualifications & personality traits), good fit for the organisation (appearance, age, personal background, attitudes) 1.4.2 What applicants should find out 2 2.1 Preparation for interview Research the background of the organisation, prepare answers to interviewer’s questions and questions to ask the interviewer, bolster your confidence, polish your interview style, grooming, be prepared arrival How to be interviewed? Stages of job interview.


2.2.1 The warm-up 2.2.2 The Q&A stage 2.2.3 The close 2.2.4 Interview notes 3 4.1 4.2 4.3 4.4 4.5 4.6 Following-up after the interview Thank you message Inquiry message Request for time extension Letter of acceptance Letter to decline a job offer Resignation letter


Business Communication II

Week 6 Planning and researching reports and proposals Lecture outline: 1 2 2.1 2.2 Types of reports: factual/ \informational and analytical report Five steps in planning reports Problem statement and statement of problems Outline if issues: factoring,

2.1.1 Problem statement: defines what your report will accomplish 2.2.1 Arrangement of sections in logical sequence: informational assignments 2.2.2 Analytical assignments 2.2.3 Preliminary outline 2.2.4 Alphanumeric & numeric outline formats 2.2.5 Rules of division 2.3 2.4 Preparing the work plan: plan that sets out the tasks to be performed and the deadlines for their completion Conduction research: Primary and secondary sources

2.4.1 Reviewing secondary sources 2.4.2 Sources...
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