Dunkin Donuts was founded in 1950 by Bill Rosenberg. Mr. Rosenberg opened the 1st store in Quincy Massachusetts. Mr. Rosenberg’s goal was to “make and serve the freshest, most delicious coffee and donuts quickly and courteously in his stores”. (www.dunkindonuts.com, 2012) Dunkin Donuts are now headquartered in Canton Massachusetts. Dunkin Donuts values and principles guide their franchises to success. There values and principles are (www.dunkinbrands.com, 2007): Values
* Social stewardship
Dunkin Donuts franchises are independently owned and operated. Dunkin donuts are an Equal Opportunity Employer and will not discriminate based on race, sex, nationality, disability, age or religion. Each establishment has a health and safety standard which puts the customer(s) and employee(s) well being first. They also have a Code of Conduct which each employee has to read, sign and adhere to before employment begins. Some of the rules are: * Honesty
Dunkin Donuts hierarchy or chain of command:
Dunkin Donuts human resources department handles all aspects of the hiring and firing of an employee including interviewing, training, evaluating, and enrolling in health benefits. Dunkin Donut franchises are always hiring due to the growth of the business and employee turnaround. They pay minimum wage which is better than a waitresses pay plus tips. There are various jobs at Dunkin Donuts. First is the Director of Operations whose responsibility is the overall operations of all of the stores. Next, the General Manager and they are responsible for one store and that person manages every aspect of the store with the help of an Assistant Manager. The shift leader oversee each shift is...
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