Topics: Cross-cultural communication, Culture, Communication Pages: 9 (2076 words) Published: January 22, 2013
Infosys: Communication in diversified environment

Ramesh Jankampet

Managerial Communication Skills – MGT510Z

Sullivan University

Executive Summary:

Communication is one of the major roles to improve the quality of the work where diversity exists. Infosys established some procedures to reduce the affect of the diversity in the company. Company has introduced different programs to reduce the conflict and differences among diversified employees. But still company international teams are not taking into confidence while making decisions. This increases dissatisfaction among employees and also attrition in the company.

This paper discussed about what are the challenges company facing in communication and also solutions/recommendations for improving communication between employees. Especially it gives recommendations about introducing new social media networks, ongoing training and workshops to understand more about diversity, continuous check to answer dissatisfaction and conflicts among employees, setup more common rules to have effective communication with cross cultural people.


Infosys is second biggest Software consulting company in India. Infosys has established its offices all over the world. It provides services to all five continents North America, South America, Asia, Australia and Africa. Infosys hired people all over the world and they have to work together on daily basis. Company employees also need to work with clients who come from different backgrounds. Infosys facing challenges in terms of gender, national origin, physical ability, parental status and work experience.

Diversity is one of the reasons for having dissatisfaction among employees. Attrition rate is increasing in the company. International teams are having people all over the world. Work needs to be distributed among them. Communication plays major role to complete the work effectively by these teams. Right now they communicate via phone, email and intranet communicator. The communication between employees who are from different countries and different backgrounds is not much effective. Team members could not able to know each other very well which is also affecting the communication.

While making decisions they are not able to take all team members input. This is also increasing dissatisfaction among employees. Team members, who are not part of the decision, do not work effectively. They are not able to meeting project deadlines, which is making project delay. This affects directly on customer satisfaction and company losing its customers. Company hired one external consultant to make recommendations to solve this problem.


Infosys was started in 1981 by seven people. Infosys is one of the global leaders in consulting, technology and outsourcing with revenues of $ 7.075 billion. Many of the world’s most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries. According to Infosys website, it has a global footprint with 68 offices and 70 development centres in US, India, China, Australia, Japan, Middle East, UK, Germany, France, Switzerland, Netherlands, Poland, Canada and many other countries. Infosys and its subsidiaries have 151,151 employees as on June 30, 2012. Infosys hired employee all over the globe. Company established collaborative distributed development model. That means international teams work together in different parts of the world to develop solutions to the customers.

Infosys established some procedures to reduce the affect of the diversity in the company. Company has introduced ‘Infosys Women’s Inclusivity Network’, ‘Infyability’, ‘From D&I to DNA: stakeholders engagement’ and ‘Family Matters Network’ programs to reduce...
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