Total mark: ________/15
SEMINAR PREPARATION – NO REFERENCING NECESSARY
Seminar week and time:
Student name and ID number:
Case name: JOHANNES VAN DEN BOSCH SENDS AN EMAIL
Goal of analysis: GET THE REQUESTED INFORMATION TO THE CLIENT IN A TIMELY MANNER; PREVENT LOSING THE CLIENT
A. Case introduction (describe relevant case background and scope of analysis):
The van den Bosch case illustrates issues in different cultural values and responsiveness and cross culture communication. In the case, Johannes van den Bosch, the Rotterdam office representative of Big Four Firm, is having difficulty communicating and getting the expected actions and results from his Mexican partner, Pablo Menendez. As the result of this Van den Bosch has been receiving a lot of pressure and verbal abuse from his angry British client, Malcolm Smythe-Jones. In the hope of solving the problem and to please his client, van den Bosch composes an email for Menendez expressing the situation that they are in. The email was originally written in a strong worded fashion but then van den Bosch decided to edit it to “stick to the fact” while still communicating the appropriate level of urgency.
B. List critical management issues that need to be solved in order to achieve the specified goal: 1. lack of cross cultural communication or inappropriate way of communication 2. lack of responsibility (clarify tasks)
3. multicultural teaming issue (relationship)
4. encoding/decoding information intelligence information C. List the most critical issue (which needs to be solved as priority) and justify why it has priority: The most critical issue is the lack of communication or inadequate way of communication. Communication barriers: Communication should be able to flow through easily without having to go through barriers to ensure timely delivery. All three parties involved in the case should communicate together rather than having van den Bosch as the middlemen, so that the client...
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