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Topics: Culture, Cross-cultural communication, Sociology Pages: 6 (517 words) Published: December 3, 2013
Culture and Global Business
Dr. Aaron C. van Klyton
Global Business 1357
The Business School; Greenwich University
Lecture 3

1

Learning Objectives
1. Explore the meaning of culture: its definitions,
classifications, and dimensions
2. Analyze different models of cultural communications

3. Examine why culture matters in international business
4. Understand the role of cultural intelligence

2

Culture Affects All Business Functions
 Marketing
 Human Resources

 Production
 Accounting and Finance
 Preferred Leadership Styles

3

Culture (re)defined
 Shared learned values, norms of behaviour, means
of communication and other outward expressions
which distinguish one group of people from
another.
 Visible cultural makeup (Culture)

 Noticeable cultural makeup (Folk Culture)
 Undercurrents of cultural makeup (Fundamental
Culture)
4

The Constitution of Culture

5

The Meaning of Culture: Features
Culture is learned

 Socialization: The process of learning the rules and
behavioral patterns appropriate to one's given
society, i.e. cultural learning.

 Acculturation: The process of adjusting and

adapting to a culture other than one's own. It is
commonly experienced by expatriate workers.

Iceberg concept of culture
 Above the surface, certain characteristics are visible.
Below the surface is a massive base of assumptions,
attitudes, and values.

6

Language and the Halls
 Low-context culture
 Communication is clear and direct; speakers
come straight to the point.
 United States
 High-context culture
 Much going unsaid; ambiguity is the norm
 Asian cultures; UK

7

Hofstede cultural dimensions
 Five cultural
dimensions
 Power-distance
 Uncertainty
avoidance
 Individualism
 Masculinity
 Long vs. shortterm orientation

Long-term orientation
characteristics
Social order

Short-term orientation
characteristics
Personal survival

Hierarchical relationships Personal respect/dignity
Collective face-saving

Individual face-saving

Thrift-centered

Spending-centred

Long-term outcomes

Short to medium term
outcomes
Pakistan, Nigeria,
Phillippines, Canada,
Zimbabwe, UK, US,
Germany

China, HK, Taiwan,
Japan, South Korea,
India, Brazil, Singapore

8

Trompenaars’ 7f cultural dimensions
model
 Universalism vs particularism

 Individualism vs collectivism
 Neutral vs Effective

 Specific vs diffuse
 Achievement vs ascription
 Time orientation
 Internal vs external control

9

Culture and MNE Operations
 Consumer preferences and market
segmentation
 Modifications in Cultural Differences
over time
 Migration

 The Malleability of Youth
 Changes in Demographic
Profiles
 Interactions between social forces
and other forces in the business
environment
 Government
 New Technologies, incl.
biotechnologies
10

The Role of Culture in International Business
 Developing products and services

 Communicating and interacting with foreign
business partners
 Screening and selecting foreign distributors and
other partners

 Negotiating and structuring international business
ventures
 Interacting with current and potential customers
from abroad
 Preparing for overseas trade fairs and exhibitions
 Preparing advertising and promotional materials

11

The Role of Culture in International Business: Global
Managers’ and Entrepreneurs’ Perspective
 Developing cultural profiles

 Ethnocentric and polycentric approaches

 Expatriates

 Work Attitudes

12

Cultural Intelligence
 The measure of a person’s capability to function
effectively in situations characterized by cultural
diversity
 How do individual project members in an international
project cope with culture-specific behaviour?
 What is the role of project member’s cultural
intelligence for the emergence of a negotiated
culture?
13

Cultural Intelligence...
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