CROSS CULTURAL INTELLIGENCE
: HOR CHEE HORNG
Submission Date: 5th March 2015
: PERINPARAJAH AL CHINNIAH
Course Coordinator: JASMINE SELVARANI
No. of Pages : 12
COMMUNICATION IS ESSENTIAL IN TODAY GLOBAL BUSINESS WORLD
Communication is the basis of business therefore it is essential for us to learn a culture or cultures to help overcome miscommunication and misrepresentation. Smriti Chand points out that effective communication is a basic prerequisite for the attainment of organizational goals, no organization, no group can exist without communication (CHAND n.d.). Co-ordination of work is impossible and the organization will collapse for lack of communication. Co-operation also becomes impossible because people cannot communicate their needs and feelings to others. Every act of communication influences the organization in some way or other. It is a thread that holds the various interdependent parts of an organization together. When communication is effective, it tends to encourage better performance and job satisfaction. People understand their jobs better and feel more involved in them. It is through effective communication that an executive ultimately gets work done by others. Therefore, a successful executive must know the art of communication. Moreover, communication is a means whereby the employee can be properly motivated to execute company plans enthusiastically. It is the means by which behavior is modified, change is effected and goals are achieved. However, communication is not always perfect sailing through. Often we are met with obstacles or barriers which might affect the communication. Below are the three barriers which we always met: Organizational barriers
Organizational barriers are always related in an organization structure, workflow, communication and the culture in the organization. Some of the major barriers to effective communication caused by organizational weaknesses are the lack of communication policy, authoritarian style of communicating, filtered and conflicting messages, information overload and too many levels in organization structure. Let’s discuss in details below. a) Lack of Communication Policy
Very few organizations have a very clear and defined communication policy for inter
organization. A well-defined communication policy helps in the creation of climate that is
conducive to effective communication. My current company TIME DOT COM does not
really have a very well defined communication policy, the transferring of message from
one party to another party is not very effective. b) Authoritarian Style of Communicating
In the absence of clear communicating policy, most managers and superior start following
the philosophy of ‘I order you to execute’ style. Most superiors does not really heed and
hear subordinates suggestions hence it caused the messages could not be fully understood
or even go unheeded. c) Filtered and Conflicting Messages
Conflicting messages occur when individuals feel threatened and become defensive when
communicating. Communication will be retarded when emotion takes place, which
usually happens in companies where email is the medium of communication, it will
become worse when one is trying to shirk the responsibility away and make the
message even more conflicting. d) Information Overload
In this era, everyone is being flooded with all kinds of information. This can be seen
every morning when we reach office, our mailbox is usually full of emails not knowing
which email is actually more important and thus we can be withheld by some unimportant
task over the important ones. An effective communication has to be in placed to curb this
issue. e) Too Many Levels in Organization Structure
KJ SINGH mentioned...
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