Xcom Appendix C

Topics: Cross-cultural communication, Culture, Communication Pages: 5 (1121 words) Published: July 26, 2013
Associate Level Material
Appendix C

Cross-Cultural Communication Matrix

Use the matrix to complete the country information. Write 3-4 sentences for each item.

• Access the Business Around the World information by accessing http://www.mhhe.com/business/buscom/bcommonline/ • Select three regions of the world to research by clicking the map on the lower-left corner of the page. Select one country from each region you chose to research. Enter your final country selections into the matrix. The Web site provides you with a strong starting point. You may also want to perform a general Internet search to find additional information. • Include APA-formatted references on a separate page.

The assignment is due in Week Three.

|Cross-Cultural Communication | |Country |Preferred Communication Style |Nonverbal Communication Practices |Business Communication Norms |Strategies to Increase Cross-Cultural | | | | | |Communication | |Japan |Japanese people live in what is |Japanese people’s reliance to communicate |Oral agreements between Japanese |The biggest strategy to increase cross | | |considered a high context culture. |with words is low. They do not show a lot |people are more binding than written |culture communication would be for business | | |Their preferred communication strategy |of emotion. They do not make eye contact as|agreements. The importance of |people to understand who they are | | |is indirectness, politeness and |much as Americans (Locker & Kienzler, 2008,|relationships is high compared to |negotiating business with first. Also, they | | |ambiguity. Detail is not as important |p.439). Bows are used to express |American culture (Locker and Kienzler,|should have respect for any differences that| | |to them as it is in other cultures like|appreciation, make apologies and requests |2008, p.439). In Japan, business cards|the cultures may have. It would be great if | | |American and German (Locker & Kienzler,|(Retrieved from Www.business.uni.edu). |are called meishi. Japanese give and |there was a universal etiquette or language | | |2008, p.439). When starting a | |receive meishi with both hands. It |for all business communications around the | | |conversation with a group, it is polite| |should be printed in your home |world. I am not saying that people should | | |to speak to the eldest person in the | |language on one side and Japanese on |change their cultural behaviors and beliefs,| | |group first (Retrieved from | |the other. Present the card with your |but a universal business communication | | |Www.business.uni.edu). | |home country language side up |language can be helpful in order for the | | | | |(Retrieved from Www.business.uni.edu).|correct communication to happen instead of | | |...

References: http://business.uni.edu/buscomm/InternationalBusComm/Crosscultural.html
Locker, K., & Kienzler, D. (2008). Business and Administrative Communication (8th ed.). Retrieved from The University
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